::.... Connecticut Primary Care Association ....::



Success Stories

In-depth Case Studies

Since 1999, Connecticut Primary Care Association (CPCA) has worked with more than 104 community health centers in the northeast to implement Health Disparities Collaborative (HDC) initiatives to improve patient outcomes and the quality of care to people with chronic diseases. As lead agency for HDC’s Northeast Cluster, CPCA is committed to sharing best practices from the region with all who may benefit.

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Diabetes Management Becomes Both Personal and Collaborative at Delmarva Rural Ministries

Overweight with cardiovascular risk, suffering in more ways than she knew, Gail questioned how could she, as a nurse and team leader, advise patients and team members about making changes when she wasn’t making any herself.  Through pictures, candid personal stories, charts and diagrams, Gail now shares her journey of challenges, choices and changes to live a healthy lifestyle.


Masterminds Facilitate Spread of Health Collaboratives in the Bronx

Caring for one of the poorest, most medically underserved communities in the nation with the highest rates of asthma, adult and pediatric AIDS, sexually transmitted diseases and tuberculosis in New York City calls for a bold approach. Paloma Hernandez shares how the leadership pipeline for the Mastermind program is primed for action and will, by design, continuously move Urban Health Plan forward in its quest to significantly improve the health status of the community it serves.



Advanced Access Offers Same Day, Same Provider Service at Community Health Center

Serving 50,000 people a year offered an ever-present challenge of juggling provider schedules with patient demand. When no-show rates climbed to 40%, booking patients and arranging provider schedules became an exercise in futility and a drain on resources. Dr. Daren Anderson shares how CHC successfully shifted to Advanced Access, reducing their no-show rate to 10%, increasing continuity, productivity and satisfaction.



Small Health Center Collaborative Snowballs into Big Outcomes for Rural Maine

Located in a rural, isolated, medically underserved area of northern Maine, Fish River Rural Health’s patient population had high rates of diabetes and cardiovascular disease. Norm Fournier and Sue Bouchard share how collaborative teams took the guesswork out of planning by listening to the patients through focus groups, intercept surveys and other primary research.  Creative thinking soared as teams found innovative ways to address the needs and issues they uncovered.